Magidoc

RoutingSegmentUserSkills
Object

Routing group segment used to match agents based on their skills.

Fields

#

logicalOperator

Non-null

The operator determines if any, all, or none of the values of the segment must match.

skillIds

[ LegacyId !]!
Non-null

Match agents based on these skills.

Interfaces

#

Also implements RoutingSegment .