CallConfiguration

Object

isEnabled

Whether the channel is enabled or not.

respondFrom

Answer the phone either from the conversation panel or from a direct line number.

isAlwaysAskForNumber

Ask for the number every time the agent signs in.

hasPriorityOnCall

If several agents are handling calls, direct new calls in priority to this agent.

clickToCallPhoneNumber

The phone number used to call the operator or a voip identifier. If the user responds from the Desk, this value will be replaced by 'client:'.