Magidoc

MetricContactOpportunitiesName
Enum

The metrics available on the ContactOpportunities resource

Possible Values

#

CONTACT_MISSED_NUMBER

Estimated number of missed contact opportunities because the agents were totally busy, offline or not in production.

Supported channels: CHAT, VIDEO, CALL Supported projects: No project filter (all), a single project or multiple projects

CONTACT_MISSED_WITH_BUSY_AGENTS_NUMBER

Estimated number of missed contact opportunities due to agents being totally busy.

Supported channels: CHAT, VIDEO, CALL Supported projects: No project filter (all), a single project or multiple projects

CONTACT_MISSED_WITH_NO_AGENTS_NUMBER

Estimated number of contacts missed because the agents were either not connected or not in production.

Supported channels: CHAT, VIDEO, CALL Supported projects: No project filter (all), a single project or multiple projects

Usages

#

References

#