Magidoc

RoutingRule
Object

Routing rules determine how to distribute conversations from a set of targeting rules to a set of routing groups, according to a routing mode.

Fields

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availability

RoutingRuleAvailability

Channel availabilities for the RoutingRule.

canReceiveTransferredConversations

Boolean !
Non-null

True if this rule is allowed to receive transferred conversations.

createdAt

DateTime !
Non-null

The date and time when the rule was created.

groups

[ RoutingGroup !]

Conversations handled by the routing rule will be distributed to these routing groups.

This field is now deprecated. This means that iAdvize now considers that this field should not be used and you should migrate any usage of that field. iAdvize will only maintain this field up until the 2025-04-07.

id

UUID !
Non-null

The identifier of the rule.

name

String !
Non-null

The name of the rule.

project

Project

Project of the routing rule.

routingGroups

RoutingRuleRoutingGroupConnection

Conversations handled by the routing rule will be distributed to these routing groups.

routingMode

RoutingMode !
Non-null

The routing mode determines how conversations will be distributed to the groups assigned to this rule.

targetingRules

[ TargetingRule !]!
Non-null

The list of TargetingRule linked to this routing rule.

totalConversationQueueSlots

Int !
Non-null

Total number of slots in conversation queues for the routing rule.

updatedAt

DateTime !
Non-null

The date and time when the rule was last updated.

websiteId

LegacyId !
Non-null

Identifies the website to which the routing rule is attached.

This field is now deprecated. This means that iAdvize now considers that this field should not be used and you should migrate any usage of that field. iAdvize will only maintain this field up until the 2025-04-07.

Usages

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References

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  • Field routingRule from Query