ClosedConversationFilters

Input Object

answered

Filter by answered conversations

answeredByHuman

Filter by human answered conversations

automationLevels

Filter by automation level

channels

Filter on conversation channels

closeReason

Filter on close reasons

closingMissionIds

Filter on last mission ids

conversationId

Filter on conversation id.

conversationVisitorIds

Filter on conversation visitor ids

customerSatisfaction

Filter on customer satisfaction, acceptable values range from 1 to 5

engagementCampaignIds

Filter by engagement campaign

genAiPredictedTopicIds

Filter on the genAI predicted topics

groupIds

Filter on groups of operators who participated in conversation

hasConversion

Filter on conversion presence

hasGenerativeAIAnswer

Filter on generative AI answer presence. Only conversations with at least one message by gen AI step are returned.

hasGenerativeAIUnansweredQuestion

Filter on generative AI unanswered question presence. Only conversations with at least one unanswered question by gen AI step are returned.

hasVideoCall

Filter on video call presence (at least one video call interaction led to a successful video call)

humanHandlingTimeUpperLimit

Filter on a maximum human handling time in seconds

isAiAssisted

Filter on conversation where the agents are assisted by generative AI (rephrasing, suggestion...).

messagesSearches

Filter by keywords on the content of messages. This will search all messages, agent and visitor.

netPromoterScore

Filter on NPS, acceptable values range from 0 to 10

projectIds

Filter on iAdvize projects

respondentTypes

Filter on Respondent Type (Copilot, Bot, Expert, Agent)

roles

Filter on roles (operator, manager, admin, expert, bot)

routingGroupIds

Filter on conversation routing group ids

tagIds

Filter on tag ids

targetingRuleIds

Filter by targeting rule ids

userIds

Filter on legacy user ids

visitorIds

Filter on the visitor id (profile)

visitorMessagesSearches

Filter keywords contained in visitor messages.