Professional

Object

askForClickToCallPhoneNumber

Specifies if the operator should be prompted for a click to call phone number.

This field is now deprecated. This means that iAdvize now considers that this field should not be used and you should migrate any usage of that field. iAdvize will only maintain this field up until the 2025-04-07.

availability

Channels availabilities of the user.

avatar

User avatar url.

avatarUrl

User avatar url.

This field is now deprecated. This means that iAdvize now considers that this field should not be used and you should migrate any usage of that field. iAdvize will only maintain this field up until the 2025-04-07.

channels

Configuration of the different channels for this user.

clickToCallPhoneNumber

The phone number used to call the operator or a voip identifier.

This field is now deprecated. This means that iAdvize now considers that this field should not be used and you should migrate any usage of that field. iAdvize will only maintain this field up until the 2025-04-07.

countryPreferences

User's preferences concerning locale, time/date format, etc.

createdAt

User creation datetime.

deletedAt

User deletion datetime.

email

User email.

externalId

The external id is an identifier representing the user in another system.

firstName

User first name.

group

Group this user is a member of. For more information, see https://help.iadvize.com/hc/en-gb/articles/203280696-Use-the-user-groups .

id

User id.

interfaceLanguage

Language in which to display the platform interface.

This field is now deprecated. This means that iAdvize now considers that this field should not be used and you should migrate any usage of that field. iAdvize will only maintain this field up until the 2025-04-07.

isDeleted

Indicates if User has been deleted.

lastLoggedAt

Last time the user logged in.

lastName

User last name.

presence

Presence of the user.

projects

Projects assigned to the user, determining which projects the user can handle conversations for.

pseudo

The user pseudo will be displayed under the avatar in the chatbox. It can be used to keep the real identity of agents secret and to attribute a nickname to the user profile.

This field is now deprecated. This means that iAdvize now considers that this field should not be used and you should migrate any usage of that field. iAdvize will only maintain this field up until the 2025-04-07.

role

The User's role, including custom roles.

roleName

Role name, e.g. "admin", "manager", "operator".

This field is now deprecated. This means that iAdvize now considers that this field should not be used and you should migrate any usage of that field. iAdvize will only maintain this field up until the 2025-04-07.

samlId

Id used to bind a user from a SAML identity provider to an iAdvize user.

samlUserId

Id used to bind a user from a SAML identity provider to an iAdvize user.

This field is now deprecated. This means that iAdvize now considers that this field should not be used and you should migrate any usage of that field. iAdvize will only maintain this field up until the 2025-04-07.

skills

Skills of the user. The user's skills can be used to determine which routing group the user will be a member of. For more information regarding how to create and use skills, please see the following documentation: https://help.iadvize.com/hc/en-gb/articles/203444283-Use-the-skills .

spokenLanguages

Languages in which the user is able to accept a chat.

This field is now deprecated. This means that iAdvize now considers that this field should not be used and you should migrate any usage of that field. iAdvize will only maintain this field up until the 2025-04-07.

userName

The user-name will be displayed under the avatar in the chatbox. It can be used to keep the real identity of agents secret and to attribute a nickname to the user profile.