Magidoc

RoutingModeEscalationInput
Input Object

When a routing rule is using the escalation mode, conversations are distributed to the next routing group, in order, only if agents of the previous group have reached their maximum occupancy.

Fields

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conversationQueueSlots

[ RoutingRuleSlotsInput !]

The size of each routing-group's waiting list

order

[ UUID !]!
Non-null

The order of the routing group identifiers in this list determines the escalation order, the first group being the one with highest priority.