Magidoc

RoutingModeDynamicInput
Input Object

When a routing rule is using the dynamic mode, conversations are distributed dynamically according to the skills of its users.

Fields

#

minSlotsPerSkill

Int !
Non-null

The minimum number of conversations a location skill can simultaneously handle

queueSlotsPerOperator

Int !
Non-null

The number of conversations an operator can simultaneously handle

setConfiguration

DynamicSetConfigurationInput

Configuration of geo-skills and skills