Magidoc

RoutingModeDynamic
Object

When a routing rule is using the dynamic mode, conversations are distributed dynamically according to the skills of its users.

Fields

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queueSlotsPerOperator

Int !
Non-null

The number of conversations an operator can simultaneously handle.

minSlotsPerSkill

Int !
Non-null

The minimum number of conversations a location skill can simultaneously handle.

setConfiguration

DynamicSetConfiguration

Configuration of geo-skills and skills.

Usages

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References

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