AnswersAssistanceSettings

Object

isCannedAnswersAutocompleteEnabled

Set to true if the autocomplete is enabled for canned answers as the operator types.

isSmartAnswersEnabled

Set to true is smart answers are enabled for this project.

isStartMessageEnabled

Set to true to automatically send a message on conversation starts.

i18nStartMessage

A list of translations for the start message.

isEndMessageEnabled

Set to true to automatically send a message when the conversation ends.

i18nEndMessage

A list of translations for the end message.

isStartMessageVisioEnabled

Set to true to automatically send a message on video conversation starts.

i18nStartMessageVisio

A list of translations for the start message visio.

isEndMessageVisioEnabled

Set to true to automatically send a message when the video conversation ends.

i18nEndMessageVisio

A list of translations for the end message visio.

cannedAnswersOrder

Defines the order canned answers are displayed in the desktop conversation panel.

cannedAnswersCategoryOrder

Defines the order canned answer categories are displayed in the desktop conversation panel.