AnswersAssistanceSettings

Object

cannedAnswersCategoryOrder

Defines the order canned answer categories are displayed in the desktop conversation panel.

cannedAnswersOrder

Defines the order canned answers are displayed in the desktop conversation panel.

i18nEndMessage

A list of translations for the end message.

i18nEndMessageVisio

A list of translations for the end message visio.

i18nStartMessage

A list of translations for the start message.

i18nStartMessageVisio

A list of translations for the start message visio.

isCannedAnswersAutocompleteEnabled

Set to true if the autocomplete is enabled for canned answers as the operator types.

isEndMessageEnabled

Set to true to automatically send a message when the conversation ends.

isEndMessageVisioEnabled

Set to true to automatically send a message when the video conversation ends.

isSmartAnswersEnabled

Set to true is smart answers are enabled for this project.

isStartMessageEnabled

Set to true to automatically send a message on conversation starts.

isStartMessageVisioEnabled

Set to true to automatically send a message on video conversation starts.