Magidoc

RoutingModeCustom
Object

When a routing rule is using the custom mode, conversations are distributed between the routing groups according to a ratio per group.

Fields

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conversationQueueSlots

[ RoutingRuleSlots !]

The size of each routing-group's waiting list.

percents

[ RoutingModeCustomPercentage !]!
Non-null

Distribution ratio for each routing group.

Usages

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References

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