Conversation

Object

id

Conversation unique id.

legacyId

Legacy conversation id.

createdAt

Conversation creation date.

closedAt

Conversation closing date.

channel

Conversation channel.

duration

Conversation duration in seconds from visitor initiation time to user closing time using iso 8601 format.

conversationVisitors

List of visitors who participated to this conversation.

This field is now deprecated. This means that iAdvize now considers that this field should not be used and you should migrate any usage of that field. iAdvize will only maintain this field up until the 2025-04-07.

satisfactionSurvey

Satisfaction survey answered by visitor.

routingEvents

Timeline of the conversation represented by the routing events that took place.

customData

Custom data associated to a conversation.

users

Users who participated to the conversation. This data is only available when querying the field "closedConversations". This is not available when fetching a “Conversation” through the “conversation“ field.

tags

Tags of the conversation.

targetingRule

Targeting Rule of the conversation. This data is not consistent, we recommend not to use this information.

project

The project details.

language

Language of the conversation.

messages

Messages of the conversation.

conversions

Conversions associated to the conversation.

visitor

The visitor who participated to this conversation.

visitors

List of visitors who participated to this conversation.

This field is now deprecated. This means that iAdvize now considers that this field should not be used and you should migrate any usage of that field. iAdvize will only maintain this field up until the 2025-04-07.

distributionStatus

Represents the current status of the conversation, with extra information depending on the status.

closingFormValues

List all closing form values answered to custom closing form plugins.