Conversation

Object

channel

Conversation channel.

closedAt

Conversation closing date.

closingFormValues

List all closing form values answered to custom closing form plugins.

conversationVisitors

List of visitors who participated to this conversation.

This field is now deprecated. This means that iAdvize now considers that this field should not be used and you should migrate any usage of that field. iAdvize will only maintain this field up until the 2025-04-07.

conversions

Conversions associated to the conversation.

createdAt

Conversation creation date.

customData

Custom data associated to a conversation.

distributionStatus

Represents the current status of the conversation, with extra information depending on the status.

duration

Conversation duration in seconds from visitor initiation time to user closing time using iso 8601 format.

id

Conversation unique id.

language

Language of the conversation.

legacyId

Legacy conversation id.

messages

Messages of the conversation.

project

The project details.

resolutionStatus

Resolution status of the conversation.

routingEvents

Timeline of the conversation represented by the routing events that took place.

satisfactionSurvey

Satisfaction survey answered by visitor.

tags

Tags of the conversation.

targetingRule

Targeting Rule of the conversation. This data is not consistent, we recommend not to use this information.

topicLabel

Topic label of the conversation.

users

Users who participated to the conversation. This data is only available when querying the field "closedConversations". This is not available when fetching a “Conversation” through the “conversation“ field.

visitor

The visitor who participated to this conversation.

visitors

List of visitors who participated to this conversation.

This field is now deprecated. This means that iAdvize now considers that this field should not be used and you should migrate any usage of that field. iAdvize will only maintain this field up until the 2025-04-07.