RoutingModeEscalation Object
When a routing rule is using the escalation mode, conversations are distributed to the next routing group, in order, only if agents of the previous group have reached their maximum occupancy.
Fields
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order
[ UUID !]!
Non-null
The order of the routing group identifiers in this list determines the escalation order, the first group being the one with highest priority.
Usages
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References
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- Part of union RoutingMode
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RoutingModeDynamicInput